Return and Exchange Policies:
Você Boutique will gladly accept returns of unworn, unwashed, undamaged, or defective full-price merchandise for online store credit within 8 days of the customer receiving the item. The original receipt and tags must accompany all returns.
Defective Items: Upon receipt, please inspect your order immediately. If you believe you have received DEFECTIVE merchandise, you must contact us within 3 days at Sales@voceboutique.com by writing DEFECTIVE in the SUBJECT LINE so we may address the issue. We cannot make exceptions once you have had the merchandise in your care for longer than 3 days.
Return Items: If you would like to return an item for a store credit, please email Sales@voceboutique.com to request a return and write RETURN in the SUBJECT LINE. The customer will receive a confirmation email within 2-3 business days regarding a request for exchange or return.
Final Sale Items: The following items are final sale and may not be returned for store credit or otherwise: accessories (i.e. sunglasses, jewelry, belts, scarves, hats, handbags, etc.), intimates, perfumes, lotions, candles, sale items, and special order items.
Exchanges are a final sale. Você Boutique has the right to refuse a return request if it does not comply with the aforementioned terms.
Shipping Information: Online purchases may be returned via mail to 7320 3rd Ave,Saint Petersburg, FL 33710.
PLEASE NOTE: We do not refund shipping and handling charges. For your protection, we recommend using UPS, Fed Ex, or Certified USPS for your return.
If an order is cancelled before the item has been shipped out, the customer may be refunded for the item, less an 8% restocking fee. If the item is defective, the customer will receive an exchange or be credited for the price of the item.
- Email us at Sales@voceboutique.com to request a return. Please state why you would like to return your item.
- Repackage your return securely in a box comparable to the one you received your item in and enclose a copy of the original receipt.
- Ship to: Returns Department, Você Boutique, 7320 3rd Ave,
Saint Petersburg, FL 33710 within 7 days of receiving your item.
- For your protection, we recommend that you use USPS, UPS, FED EX, DHL or Insured Parcel Post for your return.
- Keep the Tracking Number from the package you are returning to ensure that the package is returned to the boutique.
- Once Você Boutique receives the returned item, we will issue the appropriate online store credit and send you a confirmation email with your online store credit code.